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Order Assistance FAQs
Orders are processed and shipped from our warehouse within one (1) business day, regardless of the shipping option selected. Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and UPS’s guidelines for delivery.
Yes, a customer service representative can make changes to the order prior to shipping. Please contact us and we will be happy to assist you.
shhbedroomsecrets.com will keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped.
We do not sell merchandise that we do not have in-stock. If we are unable to fill any part of your order your credit card will be refunded for the unshipped portion. We do not hold backorders for out-of-stock items. You will need to re-order any items you still wish to receive once they are back in stock.
No, we will not accept backorders for out-of-stock items. Please check back to see if the item is back in stock.