Returns Instructions for A Defective Item:

One Year Warranty

shhbedroomsecrets offers a One Year Warranty on some of our products. If product proves to be faulty, the manufacturer will replace the product free of charge.

Read fine print on packaging to see if your product qualifies.

All defects must be reported within the first 30 days of receiving the product.

Due to recent changes as a result of COVID 19 we are not accepting returns for defective items at this time. We apologize for the inconvenience and sincerely thank you for your understanding. Your happiness is important to us though! Which is why we’ll be glad to issue a store credit once the product has been deemed defective by our team.

Please note, Bedroom Secrets may administer troubleshooting efforts before deeming a product defective.

Please allow up to 10 business days for your inquiry to be processed.

What if my defective items arrived more than 30 days ago?

After the first initial 30 days, please contact the manufacturer directly for assistance. You can access the manufacturers’ contact information by visiting their websites.

Return Policy

Please note, due to the nature of our products, and for our safety of our staff, we do not accept returns, except for defective items.

Due to the personal nature of our products we’re unable to accept returns; nor will we administer an exchange for a product unless the item is defective. Any product that is opened (meaning the seals have been broken) and/ or has come into contact with any body part or bodily fluid will not be accepted and will be deemed non- resalable. This is for the well- being and happiness of our customers and our staff.

Order cancellation :

Once your order has been processed, it cannot be cancelled.

Return (RA) Questions:

What should I do if my massager does not turn on?

  • Try a brand new set of batteries.
  • Be certain that the batteries are inserted correctly.
  • Check that the cap is secured tightly.

Products that include batteries typically have a protective seal to prevent the product from turning on during shipping. Remove the seal, secure the cap and try again.

If you’re still having problems, review our return policy and contact us.

Is it mandatory to have an RA number in order to return a product to

Yes. You must obtain a Return Authorization (“RA”) number within 5 days of the delivery date. will not accept returns without prior authorization and an RA number. Once issued, RA numbers are valid for 5 days (including weekends and holidays). must receive the returned product(s) within this timeframe. RA numbers will not be extended or reissued.

How do I acquire a Return Authorization number (RA#)?

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button.

You can also contact us to request an authorization number.

Is it necessary to return each individual accessory when I send in a return? What should I include with my RA?

Yes. All original accessories, packaging and invoice must be returned with your item in order for to process your RA. Shh Bedroom cannot process RA returns that are incomplete; incomplete RAs will be returned to you. In most cases, items sent in for RA replacement will be replaced with a complete item, including accessories. Please return all accessories with your RA.

Does pay the return shipping cost merchandise I wish to return?

  • If you receive the wrong item or if the item arrived damaged or defective, we will cover all return related shipping charges.
  • If you are returning an item for any reason other than the ones stated above, shipping charges are the responsibility of the customer.

What address should I send my return to?

Please contact us to request a return authorization. Once authorization has been given, you will receive return instructions to your email.

Return inspections

Most returns are processed within 24-48 business hours, but a small percentage cannot be resolved without contacting you for further information. If you receive an email from our customer service staff, it usually means your return was missing part of the product (such as accessories, the retail packaging, invoice, etc.) that we need in order to accept the return. The email will describe the issue and let you know what action you should take, if necessary.

Special Return Terms

Due to health and safety regulations all novelties, adult toys, lingerie and vibrators are not returnable. The only exceptions are manufacturer’s defects. Any opened or used merchandise is not returnable. It’s always best to review our Return Policy before checkout.

How long does it take for to process my return?

Processing time may vary depending on the product and reason for the return but generally most returns are processed within 24-48 business hours of receipt.

Following the criteria below will ensure your return is processed without delay.

  • Return with RA number clearly identified on the outside of the package.
  • Return with all accessories, packaging and original invoice.
  • No physical damage caused by customer or by carrier.

May I exchange my returned item for a different product?

No. Unfortunately, we do not exchange returned items for a different item. We will only replace a defective product with an identical replacement item.

How do refunds/credits work? How is a refund/credit applied?

Credits will be charged back to the original method of payment within the refund period.

Approximately how long will it be before a refund/credit actually appears on my credit/debit card?

It takes approximately 5-7 business days for credits to appear on your statement.

Returning a Product to

When you need to return a product to us, please follow the easy steps listed below to make sure your return is handled promptly, efficiently and without delay.

  1. View our return policy.To verify your item is eligible for return. Please view our return policy.
  2. Create an RA for your item.
    • You can contact customer service using the contact us page to receive your Return Authorization. will not accept returns without prior authorization and an RA number.
  3. Send the product to
    • RA numbers are valid for 5 days (including weekends and holidays).Shh
      Bedroom must receive the returned product(s) within this
    • Box up the item you’re returning with sufficient packing material to prevent
      damage during transit.
    • Be sure to include all original accessories, packaging and the invoice.
    • Write the RA# clearly on the outside of the package.
  4. Your RA is Received and Approved
    • You’ll receive an email once your package has been opened and your RA has been reviewed & approved. It usually takes 24-48 business hours from the time
      we receive your shipment to review and approve your RA.
  5. RA Resolution
    • If you requested a Replacement, a new order will be generated once your RA is approved.
    • If you requested a Refund, it will be charged back to the original method of payment. It takes us approximately two business days to process a credit back to your credit card and approximately 5-7 business days for credits to appear on your statement .